Frequently Asked
Questions

JTM Motors focuses on high-performance, luxury, and rare exotic vehicles — including brands such as BMW, Mercedes-Benz, Audi, Porsche, Ferrari, Lamborghini, Bentley, and more. We curate every listing to meet a standard of craftsmanship and performance that discerning clients expect.

Absolutely. Our sourcing capability extends far beyond what is displayed online. If you have a specific make, model, year, specification, or colour in mind, contact us and we will do our best to locate and acquire it — domestically or internationally.

Simply reach out to us via our Contact page or WhatsApp to schedule an appointment. Viewings are held at our showroom in Bukit Mertajam, Penang. Please book in advance so we can ensure the vehicle and our team are fully prepared for your visit.

Yes. Every vehicle in our inventory undergoes a thorough condition check covering mechanical integrity, chassis history, service records, and cosmetic condition. We believe in full transparency — clients receive an honest representation of every vehicle they enquire about.

Yes, we offer a full personal import service. We have established relationships with suppliers, auction houses, and dealers across Japan, Europe, the United Kingdom, and the United States. We manage the entire process — sourcing, bidding, shipping, customs clearance, and local registration.

We regularly source from Japan, Germany, the United Kingdom, the United States, and the UAE. Each country offers different strengths — Japan for low-mileage well-maintained models, Europe for factory-spec performance variants, and the UAE for rare spec and right-hand drive conversions.

Timelines vary depending on the origin country and port of entry. As a general guide: Japan typically takes 6–10 weeks, Europe and the UK 8–14 weeks, and the USA 10–16 weeks. We provide regular updates throughout the process so you're never left in the dark.

Imported vehicles in Malaysia are subject to import duty, excise duty, and sales tax depending on engine displacement and vehicle category. These costs are factored into every import quotation we provide. Our team will give you a complete, transparent cost breakdown before any commitment is made.

We accept full cash payments via bank transfer and cheque. For clients seeking financing, we work with several reputable financial institutions and can facilitate loan applications with competitive rates.

Yes. We have partnerships with several banks and hire purchase providers to offer flexible financing plans. Eligibility and rates will depend on the lending institution's assessment, but our team will guide you through the application and help you identify the most suitable option.

Yes. A reservation deposit is required to take a vehicle off the market while final arrangements are made. The deposit amount varies by vehicle and will be communicated clearly at the point of agreement. It is fully credited toward the final purchase price.

We do consider trade-ins on a case-by-case basis, particularly for performance or premium vehicles. Bring your vehicle in for an evaluation and our team will provide a fair market assessment. Trade-in value may be applied as part of your purchase arrangement.

Warranty availability depends on the vehicle's origin and age. Locally purchased or near-new import units may carry remaining manufacturer warranty. For pre-owned vehicles, we can discuss optional extended warranty coverage through our trusted partners during the purchase process.

Yes. We work with reputable insurance providers who specialise in high-value and imported vehicles. We can assist you in arranging comprehensive coverage tailored to your vehicle and usage. It is strongly recommended that insurance be arranged prior to collection.

Absolutely. Registration with JPJ (Jabatan Pengangkutan Jalan) and road tax renewal are handled by our team as part of the standard purchase process. We ensure all documentation is correctly prepared and submitted so you can collect your vehicle fully road-legal.

Of course. Our relationship with clients does not end at handover. Whether you have questions about your vehicle, need referrals for servicing specialists, or are considering your next acquisition, our team is always available to assist. We value long-term relationships above all else.